Refund policy
1. 30-Day Return Window
You have 30 days from delivery to request a return.
2. Eligibility
Items must be unused, in original packaging, with proof of purchase.
3. Return Scenarios
| Reason | Shipping Cost | Refund |
|---|---|---|
| Change of mind | Customer pays | Item price only |
| Damaged/defective (shipping or manufacturing) | We pay | Full refund or free replacement |
| Wrong item sent (our mistake) | We pay | Full refund or free replacement |
Minor variations in glaze or color are normal for handmade ceramics and not considered defects.
4. Non-Returnable Items
Used items, items after 30 days, custom/personalized products, final sale items, gift cards.
5. How to Return
Contact cs@bowlvan.com with your order number and photos (for damage). We will issue a Return Authorization (RA) number and provide the return address.
For US returns (after approval):
Receiver: RE USLAXB 954104
Address: 10886 CITRUS AVE, dock#47, FONTANA, CA 92337
Phone: 626-643-0586
Pack securely. For change-of-mind returns, you cover return shipping and risk of damage.
6. Refunds
Refunds processed within 2 business days after we receive the return. Credit goes to original payment method.
7. Exchanges
For defective/wrong items, we offer free exchanges. For change of mind, please place a new order.
8. Contact
cs@bowlvan.com